Effective date: March 1, 2026
This Refund Policy applies to subscriptions purchased for the MuneroHQ Pro plan, operated by MuneroHQ Software Solutions Inc., British Columbia, Canada.
MuneroHQ Pro is a recurring subscription billed in advance (monthly or annually). When you upgrade to Pro, you are billed immediately for the current billing period and gain instant access to all Pro features.
You may cancel your Pro subscription at any time from the Subscription page using the Stripe customer portal. Cancellation is immediate and no further charges will be made. You will retain access to all Pro features until the end of your current billing period.
Because MuneroHQ provides immediate access to all Pro features upon purchase, all subscription charges are final and non-refundable.
The only exception is a duplicate charge: if you were charged more than once for the same billing period due to a billing error, the duplicate charge will be refunded in full.
Refunds will not be issued for:
If you believe you have been charged more than once for the same billing period, email us at support@munerohq.com with:
We aim to respond within 3 business days. Approved refunds are processed through Stripe and typically appear on your statement within 5–10 business days, depending on your bank or card issuer.
This Refund Policy is governed by the laws of the Province of British Columbia and the federal laws of Canada. Nothing in this policy limits your rights under applicable consumer protection legislation.
Questions about billing or refunds?
support@munerohq.com
MuneroHQ Software Solutions Inc., British Columbia, Canada